Frequently Asked Questions

1. What is the status of my order? We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click [here] to check the status of your order.
2. My discount code is not working, what do I do? We apologize that you are having an issue with checkout. Please note that certain discount codes have expired past the time period it was valid.
3. Where is Clothing Shop Online based? Our main office is located in Queens, New York. As well as an office in Jakarta, Indonesia.
4. Where are your products shipped from? We ship from our warehouse here in Queens, New York.
5. Can I expedite my shipping? Yes! We offer expedited shipping options within checkout.
6. Can you ship internationally or process international credit cards? Currently, we do not offer international shipping nor accept credit cards from outside of the United States.
7. How can I pay for my order? We accept Visa, MasterCard, and American Express. We also accept payment via PayPal, Apple Pay, Google Pay, and Amazon Pay.
8. How long will it take me to get my order? Based on your selected shipping method, please allow up to 14 business days for your order to be delivered via our standard shipping, however it should align with estimated time per shipping method chosen.
9. How can I check the status of my order? We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order [here]
10. Can I cancel or change my order? We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our return policy.
11. Can I exchange my order? We do not offer exchanges. If you’d like to make an exchange, simply return the unused goods back to us using the return policy (If it follows the requirements to return) and make a new purchase for the item or items you want through our site.
12. How do I return my order? Returns are accepted for all items within 14 days of purchase. Please visit our return policy page.
13. What do I do if my order is damaged? We are deeply sorry to hear your order has arrived in any less than perfect condition. Please allow us to fix your issue. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team [here]
14. I received the wrong goods, what do I do? We strive for perfection, however there may be cases where orders can be misplaced. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, [email], or our [contact us page], so that they can work to get you your goods as soon as possible.
15. Where can I find product sizing information? You can find the sizing information directly on the product pages throughout the image slideshow.